Privacy Policy

 

1. Introduction

Lexi Dells and School of Trauma Release are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect:

• Name and contact details (email, phone, address/postcode)
• Payment and billing details
• Basic demographic or health information (where relevant)
• Information from website forms or social media interactions

All data is stored securely and used only for legitimate business purposes.

3. Use of Data

Your data may be used to:

• Deliver services and respond to inquiries
• Send updates, marketing, or course materials (with your consent)
• Improve our website and user experience
• Maintain business records and training documentation

4. Data Sharing & Security

4.1 We do not sell personal data to third parties.
4.2 We may share necessary data with trusted third-party providers (e.g. payment processors, email marketing platforms).
4.3 We take reasonable measures to secure your data but cannot guarantee full protection against all cyber risks.

5. Cookies & Tracking

5.1 We use cookies and Google Analytics to understand website traffic and user experience.
5.2 You can opt out of Google Analytics tracking using your browser settings or privacy controls.

6. Social Media & External Links

6.1 Our sites and communications may contain links to Instagram, Facebook, YouTube, or TikTok. These have their own privacy policies.
6.2 When using external links, please review their privacy statements independently.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing communications

To exercise your rights, email [email protected].

8. Updates to This Policy

This policy may be updated periodically. Material changes will be communicated via email or a notice on our website.

By booking, purchasing, or participating in any Lexi Dells or School of Trauma Release session, event, or training, you confirm that you have read and agree to this Privacy Policy.

 

Safeguarding & Complaints Policy

School of Trauma Release – Trauma Release Practitioner Training Course

1. Policy Statement

The School of Trauma Release is committed to maintaining a safe, respectful, and professional environment for all learners, trainers, and team members. We recognise that safeguarding, wellbeing, and transparent complaints handling are essential to delivering a high-quality learning experience.

2. Scope

This policy applies to all students, trainers, assessors, mentors, and administrative staff involved with the School of Trauma Release, as well as visiting guest facilitators.

3. Safeguarding Roles & Contacts

Safeguarding Officer & Quality Assurance Lead:
Judith Hart – Email: [email protected] | Phone: +44 7881 962057

Course Lead:
Lexi Dells – Email: [email protected]

Independent Mentor & Trainer:
Jane Palmer – My Space Counselling (www.myspacecounselling.org)

External Accreditation Body:
International Practitioners of Holistic Medicine (IPHM) – www.iphm.co.uk

4. Safeguarding Commitment

We are dedicated to promoting wellbeing, safety, and professionalism. Concerns are taken seriously, and support will be provided to any learner experiencing personal or professional difficulties.

5. Complaints Procedure

Step 1: Informal Resolution – raise the issue with your trainer or relevant person directly.
Step 2: Formal Resolution – escalate to the Safeguarding Officer (Judith Hart), who will log and investigate.
Step 3: Independent Review – if unresolved, refer to Jane Palmer – My Space Counselling.
Step 4: External Escalation – if still unresolved, contact IPHM (www.iphm.co.uk).

6. Confidentiality

All complaints and safeguarding reports are treated confidentially and shared only on a need-to-know basis. Records are stored securely in line with GDPR.

7. Boundaries & Professional Conduct

All trainers and students must maintain professional boundaries. Harassment, discrimination, bullying, or abuse of any kind will not be tolerated.

8. Reporting Safeguarding Concerns

Report concerns immediately to the Safeguarding Officer. In an emergency or immediate risk, contact emergency services (999 UK) first, then notify the Safeguarding Officer.

9. Equality, Diversity & Inclusion

We are committed to an inclusive, accessible, and non-discriminatory learning environment regardless of background, race, gender, sexuality, disability, or religion.

10. Record Keeping

All complaints and safeguarding records are securely stored for a minimum of seven (7) years.

11. Whistleblowing

Students and staff can raise concerns about unsafe or unethical conduct without fear of repercussions. All disclosures will be handled confidentially.

12. Feedback & Continuous Improvement

Learners submitting case studies or assessments are invited to give feedback. All feedback is reviewed for continual improvement of our training and safeguarding processes.

13. Policy Review

This policy is reviewed annually by the Safeguarding Officer and Course Lead to ensure accuracy and relevance.

14. Our Commitment

We take safeguarding and wellbeing seriously.
You will be supported with care, professionalism, and respect throughout your training journey.